Whole Wellness Shop LLC ("we" and "us") is the operator of(https://www.wholewellnessshop.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

Returns, please the full Refund Policy

Due to the nature of our business services and the perishable products we sell, (i.e. gift bags and health and wellness perishable items) the purchases are not eligible for a refund.

 

If our products arrived damaged, rotten or contaminated in any way, please contact us right away at mistyw@wholewellnessshop.com or via our contact us link on our website and we will be happy to work with you on getting a replacement sent. Contact us link at www.wholewellnessshop.com.

 

If anything is unclear about our refund policy on perishable products sells, or you have more questions feel free to contact our customer support team at mistyw@wholewellnessshop.com or 1-765-414-8108.

 

Delivery Terms

Transit Time Domestically-We currently only ship within the United States. In general, domestic shipments are in transit for 5 - 7 days however, depending on couriers, these times may vary.

 

Transit time Internationally

Currently we do not offer International Shipping.

 

Dispatch Time

Orders placed are usually dispatched within 2 business days of order once payment is received. If local delivery is selected as delivery method, available delivery windows will be provided at time of checkout. Our business operates on Monday - Friday during standard business hours, except on national holidays at which time the business will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Change of Delivery Address

For change of delivery address requests, we can modify the address at any time before the order has been dispatched.

 

P.O. Box Shipping

Whole Wellness Shop LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

​

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can investigate. Contact us at mistyw@wholewellnessshop.com or via our Contact us link at www.wholewellnessshop.com.

 

Tracking Notifications

Upon dispatch, when available via shipping method selected, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps at mistyw@wholewellnessshop.com or via our Contact us link at www.wholewellnessshop.com.

 

Duties & Taxes

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website at checkout.

 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.

 

Insurance

If selected, Parcels are insured for loss and damage up to the value as stated by the courier.

 

Process for parcel damaged in-transit

We will process a replacement as soon as the courier has completed their investigation into the claim.

 

Process for parcel lost in-transit

We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

Customer service

For all customer service enquiries, please email us at mistyw@wholewellnessshop.com.